Effective Date:
Privacy Policy
At Pressure Go, we respect your privacy and take reasonable steps to protect the information you share with us.
Our Privacy Policy
This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, request a quote, schedule a service, or otherwise interact with our business.
Our services are provided in Wilmington, North Carolina and surrounding communities in the Cape Fear area.
311 Judges Road
Wilmington, NC 28405
Phone: (910) 408-7236
Email: [email]
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website and business.
Information You Provide
When you request a quote, contact us, schedule a service, submit a form, or communicate with our team, you may provide information such as:
- Your name.
- Phone number.
- Email address.
- Property address or service location.
- Details about the property and the services you are requesting.
- Preferred service dates or scheduling information.
- Information you choose to include in a message or inquiry.
- Information you provide about a commercial property, business, or project when requesting commercial services.
We only ask for information that is reasonably necessary to respond to your request, prepare a quote, schedule work, provide services, communicate with you, or otherwise operate our business.
Information You Provide
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics services, or other technologies we use.
Depending on the services installed on the website, this information may include:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages visited.
- Date and time of your visit.
- Referring website or page.
- General information about how visitors use the website.
This information is generally used to operate, secure, maintain, and improve the website.
How We Use Your Information?
We may use information we collect to:
- Respond to quote requests and questions.
- Contact you about requested services.
- Prepare estimates and proposals.
- Schedule and coordinate cleaning services.
- Provide residential or commercial exterior cleaning services.
- Communicate about appointments, changes, weather delays, or project details.
- Process payments and maintain business records.
- Understand website usage and improve website performance.
- Protect our website, business, customers, and systems from fraud, abuse, or security threats.
- Maintain records required for legal, accounting, tax, insurance, or business purposes.
- Comply with applicable laws and lawful requests from government authorities.
We will not use personal information for a purpose that is materially different from the purpose for which it was collected unless permitted or required by law or we provide appropriate notice.
The FTC advises businesses to make privacy statements that accurately reflect their real information practices.
Quote Requests and Property Information
When you request a quote, we may collect information about the property you want cleaned.
This may include the property address, type of property, surfaces involved, visible cleaning problems, photographs you send us, access information, and other details needed to understand the project.
We use this information to evaluate the requested work, prepare estimates, communicate with you, schedule services, and perform the agreed work.
Property information is not treated as permission to publicly identify your residence or business.
Phone Calls, Text Messages, and Email
When you contact us by phone, email, text message, or another communication method, we may retain information from that communication so we can respond to you and maintain appropriate business records.
We may use your phone number or email address to respond to a quote request, confirm an appointment, provide service related information, or communicate about an existing project.
Where required by law, marketing messages will be sent only in accordance with applicable consent and communication requirements.
You may request that we stop sending optional marketing communications by contacting us using the information provided at the end of this Privacy Policy.
Stopping marketing communications does not necessarily stop service related or transactional communications that are necessary to complete a requested service or respond to you.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for website functionality, analytics, performance measurement, and other purposes described in this Privacy Policy.
These technologies may allow us and our service providers to recognize a browser, distinguish sessions, measure website activity, and understand how visitors use the website.
You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.
Certain cookies may also be set by third party services described below, including Microsoft Clarity and Google Analytics.
Microsoft Clarity Cookies
Microsoft Clarity may use cookies to maintain a pseudonymous user identifier, connect page views into sessions, and support analytics and session playback. Microsoft currently documents cookies including _clck, _clsk, CLID, MUID, and related Microsoft cookies, depending on the configuration and service environment.
Microsoft Clarity
Our website uses Microsoft Clarity, a website analytics and user experience service provided by Microsoft.
Clarity collects information about how visitors interact with our website. This may include clicks, scrolling, mouse movement, selections, input events, page information, performance information, and other interaction data.
Clarity can also create visual session reconstructions based on page content and user actions so that we can understand how visitors navigate and interact with the website. Microsoft states that privacy sensitive fields in captured page content are masked rather than displayed as the actual text.
We use Clarity to understand website usability, identify problems, see which information visitors use, improve page layouts, and make the website easier to navigate.
Clarity uses cookies and a pseudonymous identifier to associate interaction data with website sessions.
Microsoft states that Clarity playback data is generally retained for 30 days, while certain aggregated or labeled data may be retained for longer periods. Retention is controlled by Microsoft and may change according to its current policies.
Microsoft’s own privacy practices also apply to data processed through Clarity.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google.
Google Analytics helps us understand how visitors use our website and measure website traffic and performance.
Depending on the implementation and settings, Google Analytics may collect information such as:
- Number of users.
- Session information.
- Approximate geographic location.
- Browser and device information.
- Pages and content viewed.
- Interactions with the website.
Google Analytics uses a first party cookie, such as _ga, to distinguish users and sessions on websites using the service.
For Google Analytics 4, Google states that IP addresses are used at collection time to determine general location information and are then discarded before the data is logged in Google’s systems.
We use Google Analytics to measure website performance, understand visitor behavior, improve content, evaluate marketing efforts, and identify technical problems.
Google may process information according to its own privacy policies and terms.
Call Tracking
Our website uses call tracking technology to help us understand which website pages, campaigns, or marketing sources generate phone calls to our business.
Depending on the call tracking service and how it is configured, the service may collect information such as:
- The telephone number used to contact us.
- Date and time of the call.
- Call duration.
- The webpage or marketing source associated with the call.
- Campaign or referral information.
- General call metadata.
The call tracking service may use a dynamically assigned telephone number on our website so that we can measure which marketing source generated the call.
Post Service Changes
Exterior surfaces remain exposed to weather and environmental conditions after cleaning.
New organic growth, dirt, pollen, staining, leaves, moisture related buildup, and other contaminants may appear after the service.
A surface becoming dirty again does not automatically mean the original service was defective.
Where we recommend maintenance, drainage improvements, trimming of vegetation, or other steps that may help slow future buildup, those recommendations are intended as general maintenance guidance and are not guarantees of future cleaning results.
Call Recording
If call recording is enabled on our call tracking service, calls may be recorded and stored according to that service’s systems and applicable law. Any required notices or consent procedures will be used where required.
We use call tracking information to measure marketing performance, respond to inquiries, improve our advertising, and understand how customers find our business.
How We Share Information
We do not sell your personal information as a general part of our business.
We may share information when reasonably necessary to operate our business, provide requested services, maintain our website, process payments, or comply with legal requirements.
This may include sharing information with:
- This may include sharing information with:
- Website hosting and security providers.
- Microsoft, in connection with Microsoft Clarity.
- Google, in connection with Google Analytics.
- Our call tracking provider.
- Email, text messaging, communication, or scheduling providers.
- Payment processors.
- Website form and CRM providers.
- Professional advisers such as accountants, attorneys, insurers, or similar providers when reasonably necessary.
- Government agencies or law enforcement when required by law or valid legal process.
- A successor business in connection with a merger, acquisition, sale, restructuring, or other business transfer, subject to applicable law.
Third party service providers may process information according to their own privacy policies and terms.
Payment Information
If a deposit is required, the amount and any applicable terms will be stated in the quote or written agreement.
A deposit does not automatically mean that the entire amount is non refundable. Refunds, credits, cancellation charges, and other payment consequences will be determined by the applicable written agreement and governing law.
Additional work requested after approval of the original scope may require additional payment.
We will not knowingly treat an optional service as mandatory.
Third Party Websites and Services
Our website may contain links to third party websites, including social media platforms, mapping services, review platforms, payment providers, analytics services, and other external websites.
Once you leave our website, the privacy practices of the third party may apply instead of this Privacy Policy.
We do not control the privacy policies, security practices, or content of third party websites.
Review the privacy policy of any third party service before submitting personal information to that service.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
No website, online transmission, computer system, or method of storing information can be guaranteed to be completely secure.
For that reason, we cannot promise absolute security.
We encourage you not to submit sensitive information through ordinary website forms or email unless it is specifically requested through an appropriate secure process.
North Carolina law contains requirements concerning the security of certain personal information and notification following certain security breaches. We will handle applicable personal information and security incidents in accordance with applicable law.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our business.
The length of time information is retained may depend on the type of information and why it was collected.
Some records may need to be retained for longer periods because of tax, accounting, insurance, legal, contractual, or other business requirements.
Information held by third party services, such as Microsoft Clarity, Google Analytics, or our call tracking provider, may be retained according to those providers’ own retention policies.
For example, Microsoft currently states that Clarity playback data is retained for 30 days and certain other Clarity data for longer periods.
Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under 13.
We do not knowingly request or collect personal information from children under 13 through the website.
If we learn that we have collected personal information from a child under 13 without the required parental consent, we will take reasonable steps to delete that information.
The federal Children’s Online Privacy Protection Act imposes additional requirements on websites and online services directed to children or knowingly collecting information from children under 13.
Your Privacy Choices
Depending on applicable law and the circumstances, you may contact us to request information about personal information we maintain about you, ask us to correct inaccurate information, or ask us to delete information that we no longer have a legal or business reason to retain.
You may also choose not to provide certain information.
However, refusing to provide information needed for a quote, scheduling, payment, or service may prevent us from providing the requested service.
You may opt out of optional marketing communications by following the unsubscribe instructions included in the communication or contacting us directly.
Certain privacy rights depend on where you live, the type of information involved, and whether a particular privacy law applies to our business.
Nothing in this Privacy Policy is intended to remove or limit a privacy right that cannot legally be removed or limited.
Privacy Rights Under Applicable Law
Privacy rights vary by jurisdiction.
Depending on where you live and whether a particular privacy law applies to our business, you may have rights concerning access to, correction of, deletion of, or other control over certain personal information.
When a law requires us to honor a particular privacy right, we will provide the applicable rights and procedures.
Requests concerning privacy may be submitted using the contact information provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.
Information You Send Through Forms
Information submitted through website forms may be transmitted to us and to service providers used to operate the website or deliver the submitted form.
Do not submit sensitive personal information that is not necessary to request a quote or contact us.
Our forms are intended primarily to collect the information needed to identify the customer, understand the property, respond to the request, and arrange the requested service.
Photos and Before and After Images
We may take photographs or videos of cleaning work to document a project, evaluate results, maintain records, or improve our services.
Where used for marketing, we aim to focus images on the surfaces and cleaning results rather than people.
We will not intentionally publish private personal information such as your phone number, email address, or other sensitive information as part of a marketing image.
If you have concerns about an image of your property being used for marketing, contact us and we will review your request.
Do Not Track Signals
Some web browsers offer a “Do Not Track” setting.
Because there is not one universally accepted technical standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where legally required, we will honor applicable privacy choices and opt out mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy when our information practices change, when new services or technologies are introduced, or when applicable legal requirements change.
When we make changes, we will update the Effective Date shown at the top of this page.
The updated policy will apply from the date it is posted unless otherwise required by law.
We encourage you to review this page periodically so you understand our current privacy practices.
Contact Us About Privacy
If you have a question about this Privacy Policy, want to request access to information we maintain about you, want to request a correction or deletion where applicable, or have another privacy concern, contact us:
311 Judges Road
Wilmington, NC 28405
Phone: (910) 408-7236
Email: [email]
Please include enough information for us to understand and respond to your request.
Legal Notice
This Privacy Policy describes our current general privacy practices based on the technologies and services used by our website and business.
It is not intended to promise practices that we do not actually follow.
Privacy and data protection requirements can vary based on the type of information collected, the technology used, the services provided, and the location of the individual.
We will update this Privacy Policy when our actual information practices materially change or when applicable legal requirements require an update.
Last Updated: [Date]